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We recently rented a house through Leaders, and Phoebe supported us throughout the process. We’re very happy with the help and service she provided. Phoebe was friendly, approachable, and very accommodating, which made everything easy for us. Thanks to her support, our move-in went smoothly. We really appreciate her help and would happily recommend her.

It has been a pleasure renting a property with leaders. Phoebe has been amazing and has communicated quickly with all the information throughout the whole process answering any queries I had . This has been the smoothest and easiest journey from the start to the finish. I highly recommend leaders 👍 Many thanks Phoebe and the team

I recently had the pleasure of working with Libby Riddle, who helped my mum secure a new home, and I genuinely don’t have enough words to express how grateful we are for her support. From the very first moment, Libby was incredibly responsive, kind and proactive. On the exact same day we decided we wanted the property, she immediately set everything in motion. She handled all documents within minutes, guided us through the entire process and explained every detail clearly so nothing felt stressful or confusing. She was constantly available on the phone in case we needed anything, and her calm reassurance made the whole experience feel surprisingly easy — there were no problems at all, simply because Libby made sure everything was done perfectly. What really stood out was how personal and human the experience felt. Libby didn’t just treat this as a transaction — she genuinely cared. She arranged for us to meet the landlord so we could get to know each other, which made us feel comfortable and respected. That small gesture meant a lot, especially for my mum, who was moving into a completely new place. Her help has been truly priceless. It wasn’t just professional — it was warm, thoughtful and sincere. This entire journey was a fantastic experience, and that is entirely thanks to Libby’s dedication and heart. Libby is an incredibly warm, honest and genuine person, and I wish every tenant could go through an agency with someone like her. We couldn’t recommend her more highly. Kind regards Natalia & Barbara

Moved to Bishop Stortford from Croydon and process was quick and easy with leaders . Phoebe was great and helped a lot to get the thing done quickly . Thank you everyone 🙏

I recently moved into a new property through Leaders, and the experience has been excellent from start to finish. The team was professional, responsive, and very helpful throughout the entire process. A huge thank you to Phoebe for making the whole experience so easy and pleasant.

I was in the market looking for a 1 bed flat rental and managed to tie up a place elsewhere, not with Leaders but had to comment on the quality service provided by Phoebe Cross. I saw a couple of properties that Phoebe kindly arranged and the level of service was excellent. Phoebe was available by phone, called back if she missed the call, excellent time keeping with viewings, asked the right questions regarding my property needs, viewings were not rushed, was accommodating when I was late and in general, great communication and customer service - which is rare nowadays since the pandemic.